What is Lend'emOut?
Lend'emOut connects people that need items and services with those that can provide them.
People that need things (for e.g., tools, equipment, etc.) for a short duration can save money by renting or borrowing from others that already own them. People that own things that they do not use often can earn money by renting to others that need them.
People can also lend their services (for e.g., help in lawn work, moving, repairs, etc.) in and around their neighborhoods to those that need it and earn money.
Check out a visual overview here.
How does it work?
If you need things
Check out a visual overview here.
If you own things
Check out a visual overview here.
It's Safe & Secure
Wait, there's more!
Is Lend'emOut free to use?
Lend'emOut is free to sign up, create your listings and discover listings from others.
We charge a service fee of 10% (which is deducted from the booking total) on bookings made online. For e.g., your listing is priced at $50/day and a renter books your listing for two days, you will receive $90 (that is, 2 x $50 = $100, minus the 10% transaction fee).
How to create an account?
If you don't have a Lend'emOut account yet, create one here
You can use your email address or sign up through Facebook. Signing up and creating a Lend'emOut account is free, whether you're looking to rent from others or list your items!
Why is my account deactivated?
Lend'emOut may suspend or deactivate your account, as outlined in our Terms of Service.
As part of our efforts to maintain a helpful, safe and trustworthy platform for our users, we periodically review activity on the platform and may deactivate any account that violates our Terms of Service. We may do so with or without notifying you.
How to change my account and profile information?
To change your account and profile information:
Who is an Owner or Service Provider?
Owners and Service Providers are users that create the listings on Lend'emOut. For all intents and purposes throughout the platform (unless explicitly differentiated), all users that create listings are referred to as 'Owners'.
How do listings work?
Listings provide information about your item or service. You can upload photos, set the rental price and security deposit, set available dates, explain your terms & conditions, etc. And, above all, listing on Lend'emOut is free and easy.
You can create two types of listings:
Items:
If you own items that you are not using at the moment, you can lend them out to others that need those things and make money.
Here's how it works:
Services:
If you have skills that are useful to others, you can lend a hand to others and help them in their tasks and make money.
Here's how it works:
So, what are you waiting for? List your things and start making money!
Note:
How to create a new listing?
You need to be logged in to create a listing. If you don't have a Lend'emOut account yet, create one here
To create a new listing:
You can choose to add a security deposit. Security deposit is the maximum amount you expect to be reimbursed, if your items are lost or damaged when in possession of the renter.
In case of online bookings, any loss or damage to your items is handled using claims (which automatically enforce the security deposit). Click here to learn more.
In case of offline transactions, you are responsible for handling security deposit and any other monetary transactions with the renter. Lend'emOut is not involved in offline transactions.
You can preview your listing anytime using the 'Preview' link at the bottom of the page. You can come back to your listing from the preview page using the 'Review and Publish' link on that page.
Once you've published the lsiting, share it with your friends and family and on your preferred social networks. The more you share, the more you have a chance to rent your item out.
How to view my listings?
Click the 'Account' link at the top (right side) of the page on the website or mobile app.
You can then select the following links in the sidebar on the left to view your listings.
My Listings
This shows the listings that you have published. These listings are visible to others.
Unpublished Listings
This shows the listings you are working on. There are two types of listings you will find here:Inactive Listings
These are listings you have published earlier and then removed. These are not visible to others.
How to modify my listing?
To modify a listing:
How to deactivate my listing?
To deactivate a listing:
Can I add photos or videos to my listing?
You can add photos or GIFs to your listing. Adding videos is not supported at this time.
Photos and GIFs that you uploadHow much should I charge for my lsting?
You are free to decide the price to charge for your listing. To help list your items competitively, we recommend you search comparable listings in your area, retail websites and classifieds (craigslist, etc.) to get an idea of market prices.
Also, remember that price, while important, is not the only factor that makes your listing attractive to others. Some things that help boost interest in your listings are:Can I set up weekend/seasonal/custom pricing?
No. Unfortunately, we do not offer a way to set up special pricing options at the moment. Do not despair though, as we are working on it and will update you as soon as we are ready.
What can I list on Lend'emOut?
Lend'emOut is marketplace to share things and help others. Most items that you own and are willing to share with others legally in your jurisdiction can be listed here. Likewise, most services that you can legally provide in your jurisdictions can be listed here.
Please refer to the Terms Of Service for more details in this regard. We may periodically review the listings and may exercise our discretion to restrict a listing or penalize a user's account if it violates our terms.
How can I protect my items from loss/theft/damage by the renter?
There are a few things you can do to protect your items
Conduct Transactions Online
Lend'emOut does not restrict you from renting your items offline (that is, communicating with prospective renters and/or conducting monetary transactions outside the Lend'emOut platform). However, doing so will limit your ability to get compensated for the repair/replacement cost of your items, if they are damaged, lost or stolen during the rental period. In other words, you will be responsible for your items and transactions. Lend'emOut will not be able to help in such cases.
When you conduct transactions online, you will have the ability to raise a claim to receive the repair/replacement cost of your item(s) that are damaged, lost or stolen during the rental period. Please read more about the claims process here. By using Lend'emOut's messaging and payment systems, you will have a record of your communication and monetary transactions with the renter. This will, in turn, help in making the whole process transparent and easier to resolve any disagreements or disputes that may arise.
Use Lend'emOut's Support & Services
To make the whole rental process easier, Lend'emOut provides a few services to you. Do not hesitate to make use of them.
Support
Lend'emOut support is free. If you have any questions or problems regarding rentals, bookings, payments or any other services offered by Lend'emOut, feel free to contact us immediately. It doesn't cost a thing.
Claims
In case of any damages, loss or theft of your items, you can create a claim to get the repair/replacement cost. This is available for online transactions only.
Messaging
Use the messaging system available on the Lend'emOut platform to communicate with others. This way, you will have a record of the conversations that you can easily refer to, in case of any disputes.
Payments
With our easy payments platform, you can charge and refund renters easily. You can also process adjustments to the original booking amount like refunds for early returns, charges for extra services and late returns, etc. This way, you can worry less about how and when to collect your rent and focus more on things that matter. This is available for online transactions only.
Delivery and Return Pickup
Lend'emOut offers delivery and return-pickup services for its customers (owners and renters). With this service, you can maintain your privacy and anonymity and still have a hassle-free approach to renting your stuff. Learn more about it here. This service is free for a limited time. Try it out today.
Insurance
We also recommend having a personal property insurance coverage and/or extended warranty for your items, especially for expensive items. While we will do all we can to help you get the repair/replacement costs for any damage or loss of your items, having insurance always helps.
Caution & Discretion
We recommend that you exercise caution and discretion at all stages of the renting process. While we strive to provide a safe and secure platform to conduct these renting transactions, the items still belong to you. You decide what items you wish to rent and to whom.
For e.g.Demos & Instructions
To minimize chances of damage to your items, where possible, do the following:How do I give the item to the renter?
Picked up by the renter
The renter may choose to pick up the items himself/herself. In such case, he/she is required to contact you ahead of the start date and schedule a time and place that is acceptable to both of you. He/She is required to meet you at the agreed upon time and place and pick up the item. Make sure you are available when the renter arrives for the pick up. Make sure you exchange the booking start codes with the renter.
Delivered by you
If you agree to deliver the item to the renter, communicate with him/her ahead of the start date and schedule a time and place that is acceptable to both of you. To ensure a safe and trustworthy transaction, make sure the person receiving the item is the renter and not someone else. If someone else is picking up on the renter's behalf, the renter must inform you in writing (by sending a message to your Lend'emOut inbox) ahead of the delivery. Make sure you exchange the booking start codes with the renter.
Delivered by Lend'emOut
Either the renter or you can choose to have the item deilvered by Lend'emOut. In such case, we will pick the item from you and deliver to the renter. To ensure a safe and trustworthy transaction, we require that the item be given to us by you. If you wish to authorize someone else to provide the item to us on your behalf, you must inform us about it in writing (by sending us a message from your booking page online) ahead of the scheduled time. We will exchange the booking start codes with the renter.
Note:
How do I get item back from the renter?
Picking up on your own
If you choose to pick up the item from the renter, please contact him/her ahead of the pick up and schedule a time and place that is acceptable to both of you. Meet the renter at the agreed upon time and place and pick up the item. To ensure a safe and trustworthy transaction, we recommend that you collect the item from the renter only. If the renter wishes to authorize someone else to return the item on their behalf, the renter must inform you in writing (by sending a message to your Lend'emOut inbox) ahead of the delivery. Make sure you exchange the booking end codes with the renter.
Returned by the renter
If the renter chooses to return the item directly, he/she will contact you and schedule a time and place that is acceptable to both of you. Make sure you are available when the renter comes to return the item to you. To ensure a safe and trustworthy transaction, we recommend that you collect the item from the renter only. If the renter wishes to authorize someone else to return the item on their behalf, the renter must inform you in writing (by sending a message to your Lend'emOut inbox) ahead of the delivery. Make sure you exchange the booking end codes with the renter.
Returned by Lend'emOut
Either the renter or you can choose to have Lend'emOut handle the return pick up. In such case, we will pick the item from renter and return it to the you. To ensure a safe and trustworthy transaction, we require that you must collect the item from us. If you wish to authorize someone else to collect the item from us on your behalf, you must inform us about it in writing (by sending us a message from your booking page online) ahead of the scheduled time. We will exchange the booking end codes with the renter.
Note:
How can I process refunds to the renter?
You can submit a claim to refund the renter after your items are returned. Click here for more information.
How can I charge rent for late returns?
You can submit a 'Late Return Charge' claim after the item is returned. Click here for more information.
What do I do if the renter damaged my item?
You can submit a claim to request payment for repair or replacement of the items damaged by the renter. Click here for more information.
What do I do if the renter did not return my item?
You can submit a claim to request payment for repair or replacement of the items not returned by the renter. Click here for more information.
How can I charge renter for extra services?
You can submit a claim to request payment for the extra services you provided to the renter. Click here for more information.
How can I report issues to Lend'emOut?
You can submit a claim to report any issues you had with the booking. Click here for more information.
Who is a Renter or Service User?
A Renter is a user that rents (or seeks to rent) items from the owners of the listings. A Service User is a user that hires (or seeks to hire) the services of others that created 'Service' listings.
For all intents and purposes throughout the platform (unless explicitly differentiated), Renters and Services Users are referred to as 'Renters'.
How does renting/hiring work?
Lend'emOut provides an easy way toRenting and hiring is easy and hassle-free. Here's how it works:
So, what are you waiting for? Start renting and hiring and save money!
Note:
How to seach for listings?
How to find if a listing is available?
Open the listing and check the 'Availability' section. While we urge the listing creators to always keep the availability dates up-to-date, we cannot guarantee the accuracy of the availability dates on each listing. We strongly recommend that you always contact the owner before you book to be sure that the listing is available for your desired dates.
How to book a listing?
What happens after booking?
After you submit a booking request, the owner is notified. He/she will review the request and may:
Contact you for additional details
The owner may contact you for additional details to make a decision.
Accept the booking request
When the owner accepts the request, your payment method will be charged for the total booking amount.
Decline the booking request
If the owner declines the request, no charge or authorization will be made on your payment method. You are free to book another listing. If you cannot find another listing for a similar item, send us a message via the Contact Us form.
Note:
No Action By Owner
If the owner does not accept or decline a request before the start date of the booking, the request will expire automatically. No charge or authorization will be made on your payment method. Letting booking requests expire will negatively affect the owner's reputation.
How do I cancel a booking?
RentersSee Cancellation policy and Renter's Refund Policy for more details.
OwnersHow do I receive the item from the owner?
Picking up on your own
If you choose to pick up the item from the owner, please contact them ahead of the start date and schedule a time and place that is acceptable to both of you. Meet the owner at the agreed upon time and place and pick up the item. Exchange the booking start codes with the owner.
Delivered by the owner
If the owner agrees to deliver the item to you, contact him/her ahead of the start date and schedule a time and place that is acceptable to both of you. Make sure you are available when the owner delivers to you. Exchange the booking start codes with the owner.
Delivered by Lend'emOut
If you have scheduled the deilvery with Lend'emOut, we will pick the item from the owner and deliver to you. Make sure you are available at the scheduled time when we deliver to you. We will exchange the booking start codes with the owner.
Note:
How do I return the item to the owner?
Returning on your own
If you choose to return the item to the owner, please contact the owner ahead of the end date and schedule a time and place that is acceptable to both of you. Meet the owner at the agreed upon time and place and return the item. Exchange the booking end codes with the owner.
Collected by the owner
If the owner agrees to pick up the item from you, contact him/her ahead of the end date and schedule a time and place that is acceptable to both of you. Make sure you are available when the owner comes to collect the item from you. Exchange the booking end codes with the owner.
Collected by Lend'emOut
If you have scheduled the return through Lend'emOut, we will pick the item from you and return it to the owner. We will call you ahead of the end date and schedule a convenient time to collect it from you. Make sure you are available to return the item to us at the scheduled time. We will exchange the booking end codes with the owner.
Note:
What to do if I cannot reach the owner?
Please send a message to the owner using the using the messaging system on Lend'emOut, so everyone has a record of the communication. We recommend giving the owner a reasonable amount of time to respond to your messages or to make a decision on the booking request. Most owners respond promptly.
If the owner does not respond, please contact us.
What if the owner does not honor the confirmed booking?
The owner is expected to honor the confirmed booking. If your booking has started and the owner does not provide the item or service, or is unreachable, contact us immediately. We will try to resolve the issue or find you a comparable item or service from another owner. If not, you may be eligible for a refund as per the Renter's Refund Policy.
What if the item/service I received from the owner is of poor quality?
We expect the listings on Lend'emOut to conform to certain minimum quality standards. We want renters and owners have an enjoyable experience. However, if you receive an item or service that is of poor quality, contact us immediately. We will try to resolve the issue or find you a comparable item or service of better quality from another owner. If not, you may be eligible for a refund as per the Renter's Refund Policy.
What if I have any other issues with the rental?
Remember: Contact local police or emergency services immediately, in case of any emergencies.
We want renters and owners have an enjoyable experience. If you run into any issues with the transaction, contact us immediately. Depending on the nature of the issue, you may be eligible for a refund as per the Renter's Refund Policy.
Can my someone else pick up or receive the items on my behalf?
For online bookings, only you should pick up item from the owner. The only exceptions areEven in the exceptions stated above, you must be the one receiving the item from Lend'emOut or the owner. If you want someone else to receive the items on your behalf, you must notify the owner ahead of the scheduled time.
For any transactions done offline, it is up to you and the owner to ensure a safe and trustworthy transaction. We are not responsilbe for such transactions.
How early can I book a listing?
You can book a listing not more than 30 days before the potential start date.
How long can I rent the items?
There is no restriction. You can rent the items as long as the owner allows you to.
Can I book on behalf of someone else?
No. We want Lend'emOut to be a place people can share their items in a safe, transparent and trustworthy environment. To maintain the platform as such, we build a reputation for each person by means of reviews, verifications and other methods. So, we require each person to book on his/her behalf only.
Instead of booking for someone else, please refer them to Lend'emOut.
Where can I view my booking requests?
How to modify a booking request?
You cannot modify a booking request at this time. If the booking request has not started, please cancel and submit a new booking request.
If you wish to extend a booking that has already started, submit a new request for the extended dates.
What if the item I want is not listed?
If the item you are looking for is not listed on Lend'emOut, contact us. We will try to find one on your behalf.
How do I pay for the rental?
For online bookings, you are required to pay with a credit card. Your card will not be charged until the owner accepts your booking request.
You can add or view your payment methods through the Payments link under your Account. Alternatively, you can also add a new payment method or choose an existing one while booking the desired listing.
We are working on adding other forms of payment like Paypal and Venmo in future.
Can I pay for the rental with more than one payment method?
No. Currently, we do not offer a way to pay the booking with multiple payment methods.
When will I be charged?
You will be charged when your booking request is accepted by the owner. If you cancel the request before the start date, the money will be refunded in full.
How do I add a payment method?
Currently, we only accept credit card payments. We are working on adding support for Paypal and Venmo in future.
How do I update my credit card details?
You are only allowed to update the card holder name, expiration date and the billing postal code on an existing credit card.
When will I get paid?
How much will my payout amount be?
It will be the total amount of the booking, minus the transaction fee listed on the booking request. Currently, the transaction fee is a flat 10% on all bookings. However, we may run promotions from time to time that may waive or reduce the transaction fee for a limited time.
For e.g., if the renter books a listing priced at $50/day for two days, your payout will be $90 (that is, 2 x $50, minus the 10% transaction fee).
How do I add a payout method?
Currently, we only allow payouts to bank accounts. We are working on adding support for other forms of payouts in future.
How do I modify a payout method?
You cannot update a payout method once it is added. Please add a new payout method and remove the old one.
Also, note that you cannot remove a payout method if there is a pending payout being processed to it.
Where can I see my payouts?
Please note that we hold the payments until 24 hours after the start date of the booking, before releasing it to you (the owner). However, depending on your bank, it may take an additional 1-2 days after we release the funds, to show in your account.
How will the charges show up on my credit card statement?
Any charges related to your transactions (online booking, payments and refunds) will contain the word 'Lend'emOut' in your credit card statement. This is also referred to as the statement descriptor. In some cases, you may see the statement descriptor as 'STRIPE' (our payment processor) while the transactions are pending. They will eventually change to 'Lend'emOut'. If you have any questions about the charges on your statement or believe that you are charged incorrectly, please contact us immediately.
I received an email about a chargeback. What do I do?
There is no action needed from you. However, you need to understand what a chargeback is and what happens when you receive that email. Please read on.
A chargeback occurs when the renter raises disputes a charge on their credit card statement with their bank or credit card company. There are many reasons why this could happen. The most common reason is credit card fraud. That is, the transaction is one that was not approved by the legitimate cardholder. The next most common reason is that the renter was not able to associate the charge on their bank or credit card statement to the booking made on Lend'emOut.
When Lend'emOut receives a chargeback notification from the bank,Chargebacks are an unavoidable reality when processing credit card transactions. However, Lend'emOut tries hard to minimize their likelihood by taking a number of steps to avoid and, when they happen, resolve the disputes. If you have any questions, please feel free to contact us.
What is a claim?
A claim is a formal request submitted in relation to an online transaction (completed or otherwise). It may be a request submitted by the owner to collect additional charges (late return charges, payment for extra services, etc.) or provide refunds. Or it may be a request submitted by the renter to pay additional charges. In addition to that, a claim may also be created to just report an issue with the transaction.
Claims may be submitted by the owner, the renter or Lend'emOut.
The following claims may be submitted by the ownerLend'emOut support may also create claims for any other reasons not covered above.
How do I create a claim?
You can create a claim from the 'Claims Center'.
Note that only one open claim can be present for a booking at any time.
How do I refund money to the renter?
You can refund the booking money to the renter in full or in part in two ways:
If the renter returns your items earlier than the booking end date, you may choose to refund the renter for the remaining duration of the booking period. Check here for more details.
You may choose to refund the renter for any reason other than 'early returns' too. Check here for more details.
Note that you cannot refund the renter an amount more than the amount of the booking.
How do I refund renter for early returns?
If the renter returns your items earlier than the booking end date, you may choose to refund the renter for the remaining duration of the booking period. Here's how to do it:
Note that once processed, a refund cannot be undone.
How do I refund renter for any other reason?
You may choose to refund the renter for any reason other than 'early returns'. These may also be referred to as 'generic refunds' in other parts of the application. Here's how to do it:
Note that once processed, a refund cannot be undone.
How do I request payment for late returns?
You may choose to refund the renter for extra days beyond the booking end date. This could be due to a couple of reasons:
However, we know that it is not always possible to estimate the exact duration they need the item. So, in such case, if you wish to let the renter keep the item for a few more days, the renter must request you in writing, using the messaging system on Lend'emOut. You must reply to the message clearly whether you agree to the request or not. This is to avoid any disputes in future.
After the claim is created, the renter can respond with a counter offer. You may choose to accept the couter offer or respond by requesting a different amount. Learn more about the resolution process here.
How do I request payment for repair or replacement of items?
If your items are damaged or lost when in possession of the renter, you may choose to request payment for the repair or replacement of your item. Here's how you can create a claim for this reason:
You may also upload documentation related to the damages, repairs and/or replacement. This includes:
After the claim is created, the renter can respond with a counter offer. You may choose to accept the couter offer or respond by requesting a different amount. Learn more about the resolution process here.
How do I request payment for extra services I provided to the renter?
Sometimes, you may provide extra services to the renter, in addition to the items. For e.g., you rented out a trailer and also helped the renter decorate the trailer for a special occasion. Or you rented out some power tools and also assisted the renter with a DIY project for which he rented those tools.
You may choose to charge the renter for those extra services you provided. In such cases, you can create a claim to charge the renter for the extra services you provided:
After the claim is created, the renter can respond with a counter offer. You may choose to accept the couter offer or respond by requesting a different amount. Learn more about the resolution process here.
To avoid disputes, make the renter aware of the charges for any extra services in writing, before providing the services. This must be done using the messaging system on Lend'emOut.
How do I report an issue with a booking?
If you encounter any issues with a booking (before, during or after), you may choose to report it to Lend'emOut at any time. For e.g., here are a few scenarios:
There could be many more such scenarios that may prompt you to report an issue. It could be something that you intend Lend'emOut to help you with, or it may also be something you just want to make Lend'emOut aware of. To do so, follow these steps:
After the claim is created, you may also upload any photos or documents related to the issue you reported. Depending on the nature of the issue, Lend'emOut may contact you to resolve the issue.
How does a claim resolution work?
Claim Resolution process facilitates communication between the involved parties to arrive at a mutually acceptable resolution on a claim. When you submit certain claims, the other party can respond to your request with a message or a counter offer. You can then respond to it by accepting their offer or sticking to your original request or modifying your request. This process will go back and forth until you reach a mutually acceptable resolution. If you cannot reach an acceptable resolution, either party can choose to involve Lend'emOut, which will have the final say.
Here's how to create a resolution:
If you cannot reach an acceptable resolution with the other party, click the 'Involve Lend'emOut' button to receive Lend'emOut's help in the resolution. In such a case, Lend'emOut will review the available evidence, contact the owner and the renter and will have the final say.
How do reviews work?
We believe that having an open and transparent review system builds trust and helps everyone using Lend'emOut to have a great experience. It helps owners improve their listings and their service. It also helps renters make decisions more easily, find great deals.
All reviews are written by the community - either renters writing about the items they lent and their owners or owners writing about their experience with the renter.
Write a review
Only people who book online can write reviews. You will see a link against a booking once it has ended. You will have 15 days to write a review. If you are the renter, you will be able to share your review of the transaction (and listing) and also about the owner. If you are the owner, you will be able to share your review about the renter.
Reviews will not be made public until both renter and the owner complete the reviews within 15 days. After 15 days, the reviews will be made public, even if either of them fails to complete their review.
Modify a review
You will be able to modify a completed review until the other person submits their review or until 24 hours after first submitting it, whichever happens first.
Deleting a review
You will not be able to delete a review once published. However, Lend'emOut may delete or edit reviews that do not meet the guidelines specified in the Review Content Policy.
How do I access my reviews?
Can I review a cancelled transaction?
You cannot review a cancelled transaction at this time.
What can/can't I write in a review?
All reviews must follow the guidelines specified in the Review Content Policy
Can I respond to a review?
At this time, you cannot respond to reviews by others.
What if I'm not comfortable lending my items to someone?
Remember, your items are yours. You are free to choose who you lend them to. We do not recommend lending to someone you are not comfortable lending to.
If you feel that the potential renter may not use your items properly, or, in case of certain items, if you feel the renter does not have the necessary skills to operate the items, you can choose to decline or cancel the booking request.
To offset the risk of damage/loss/theft of your items, we encourage you to take advantage of the following features built into Lend'emOut:
Please understand that you have to be extra careful if you choose to deal offline, as Lend'emOut will not be part of such transactions. You will be responsible for such transactions and take up the burden of recovering the security deposit or any other dues yourself.
If you encounter abusive or inappropriate behaviour, please report to Lend'emOut by contacting us at support@lendemout.com.
Remember: Contact local police or emergency services immediately, in case of any emergencies.
What are some safety tips for owners?
Get to know the potential renters.
Pull up the renter's profile. Look for verified phone numbers, read any reviews written by others about the renter. Ask the renter to complete any profile verifications, if they havent done so.
Use the messaging system on Lend'emOut for communication.
Always communicate using the messaging system on Lend'emOut. This will also help save your discussions with the renter in a single place for future reference.
Communicate with the renters before accepting their booking request.
This will give you a chance to understand who they are, how they intend to use the items, answer any questions they might have and, in the case of some equipment, if they have the skills or need help in operating such items.
Specify your terms and conditions in the listing clearly.
Specify any requirements clearly in your listing terms and conditions.
For e.g., you may want to lend your bike to someone with a valid motorcycle drivers license only. Or you may want to lend your high-end photography equipment to professional photographers only.
Setting expectations clearly ensures easier, hassle-free transactions.
Provide a copy of the user guide and/or the manual with your items.
Where possible and expected, provide a copy of the user guide or a manual with the items you lend. This helps the renters get accustomed with the item and helps them use your items properly.
Add a security deposit to your listing.
Security deposits can help protect you in case your item is damaged, lost or stolen when in possession of the renter.
In case of online bookings, you can recover the cost of the repair or replacement of the items by raising a claims through the 'Claims Center' online. Upon a successful claim, you will be reimbursed up to the security deposit amount listed at the time of the booking.
In case of offline transactions, it is your responsibility to deal with the renter.
Carry an insurance plan outside of Lend'emOut.
Having an extra layer of protection with your own personal property insurance may help cover your items.
Lend only if you're comfortable
You items are your items. You are under no obligation to rent your items. If you do not feel comfortable lending them, do not accept the booking request.
Remember: Contact local police or emergency services immediately, in case of any emergencies.
What are some safety tips for renters?
Get to know the owners.
Pull up the owner's profile. Look for verified phone numbers, read any reviews written by others about the owner and their listings. Check their ratings. Ask the owner to complete any profile verifications, if they havent done so.
Know the listing.
Read the listing closely to make sure there are no surprises. Look at the description, photos and pricing. Do not forget to read the terms and conditions posted by the owner. Contact host if you have any questions, before you book the item.
Use the messaging system on Lend'emOut for communication.
Always communicate using the messaging system on Lend'emOut. This will also help save your discussions with the owner in a single place for future reference.
Communicate with the owners to ask any questions you have about the listing, before submitting the booking request. This will give you a chance to get to know the owners, how helpful they are and also to give the owners a chance to understand you and your need. This helps build trust and speeds up the booking acceptance process. Also, while we urge the owners to keep the calendars up-to-date, it is always a good to confirm the availability of the item during the dates you want.
Book online for ease-of-use and secure payments.
While we do not stop you from dealing offline, we strongly urge you to use the online booking feature to make your payments easy, safe and secure. You can access your past transactions and payouts. You can also dispute any charges easily than dealing offline.
Remember, Lend'emOut will only help with disputes related to online bookings.
We are not responsible for any offline transactions between you and the owner. You are solely responsible for handling any disputes in such transactions.
When in doubt, ask.
You are responsible for any damage to the items when in your possession. If you are not sure how to use the item you rented, do not heistate to ask the host. Ideally, ask the host to provide copies of manuals, user guides or operating instructions, if available, before picking up the item.
Take pictures at pickup and return.
Make sure you take pictures of the item at the time of the pickup and at the time of return. Those may be helpful in case of a dispute.
Be responsible and considerate.
Handle the items you rented as if they were your own. Also, give reasonable amount of time for the host to accept your booking request or respond to your questions.
Rent only if you're comfortable.
Renting from a particular owner is entirely your choice. You are under no obligation to rent from any particular person. If you do not feel comfortable renting from anyone, do not submit the booking request (or cancel the request if you already submitted).
Remember: Contact local police or emergency services immediately, in case of any emergencies.
Cancellation Policy
Bookings may be cancelled by the renter or the owner of the listing.
Renter
Owner
Renter's Refund Policy
To ensure a great experience in all transactions, Lend'emOut requires listings to meet minimum quality standards. The items or services offered should match the description in the listing, must be in good condition and must be safe and clean to use. We also require owners to honor the booking requests they accept and respond to renters in a timely manner. However, we do understand that sometimes things do not go as expected and there might be issues with the rental transaction. If a renter experiences an issue with a booking that has started, the renter may be eligible for a refund.
If the renter experiences an issue with a booking that has started, Lend'emOut (at its sole discretion) may issue a refund or use reasonable efforts to find and book a comparable listing for the renter. The amount of the refund will depend on the nature of the issue.
This refund policy applies to the following types of issues:To report an issue, create a claim with the reason 'Report An Issue'. See the 'Claims' section for more details.
Review the Terms of Service for more details about the Renter's Refund Policy, Owner Reimbursement, minimum quality standards for listings, and what qualifies as an issue eligible for the Renter's Refund Policy.
Review Content Policy
The ability to review transactions is provided to help build trust in the community and help everyone enjoy safe and hassle-free transactions. Reviews are also a valuable resource for owners to improve their listings and services and for renters to make decisions easily and quickly.
All reviews must adhere to the following guidelines:
Contact
You contact us anytime through the Contact Us form. We strive to respond as soon as possible.
Alternatively, you can also contact us at the following email addresses:
support@lendemout.com
Any questions related to using the website, like technical issues, listings, bookings, rentals, payments, reviews, policies, etc.
contact@lendemout.com
Any questions that are more generic in nature, like press enquiries, invitation to events, sponsorship and marketing opportunities, etc.
invest@lendemout.com
Only correspondence related to investing in Lend'emOut.